TRAVEL WITH CONFIDENCE

COVID-19 TRAVEL GUIDANCE

DAYS
:
HRS
:
MIN
:
SEC
;

The Best At Travel Team Are Here To Help

Information Regarding Upcoming Departures

If you have any questions regarding an upcoming departure please contact us via the contact details provided in your booking confirmation. If your departure date is within five days then you can also email us at salesoperations@bestattravel.co.uk with your booking reference number and departure date in the subject line.

Our Flexible Booking Promise

Here at Best at Travel we realise that during these uncertain times our customers require reassurance more than ever. We are working closely with our airlines and resort partners around the world to ensure they’re implementing appropriate hygiene, safety and social distancing measures. And with our Flexible Booking Promise you can have peace of mind to book with confidence. 

We are pleased to offer a range of flexible booking options if your holiday is unable to proceed as planned due to Covid-19. Alongside our own revised booking conditions, we offer a range of flexible terms including:

1. Securing your holiday with a £99pp deposit when booking 12 weeks or more in advance of your departure date, with the option of paying your remaining balance in as little or as many instalments as you wish

2. Amending your holiday free of charge up to 21 days prior to departure with the option of:

  • Postponing your holiday to a later date (subject to availability & seasonal rate differences)
  • Moving your deposit to another holiday booking, including to a different destination
  • Making a name change on your booking free of charge, where also permitted by your booked airline

    3. Choosing to cancel your holiday in return for a credit for all payments made towards a future booking if you are not in a position to confirm new travel dates

    4. Delaying your balance payments subject to airline ticketing deadlines and accommodation booking terms

    5. The option of a non-refundable Refund Credit Note (held for 12 months for use towards a future holiday), of re-booking or a refund in the event your holiday is cancelled due to Covid-19 restrictions

    Our expert travel team is on hand to explain these options to you and talk through the specific terms and conditions of your holiday, giving you the confidence to make an informed decision.

    Our Financial Protection Promise

    All our holidays are financially protected by our ABTA & ATOL bonding, meaning your money is in safe hands. And after 30 years of operating through the ups and downs of the travel industry, we are well positioned to navigate through the current challenges our industry is facing.

    Update | The UK Government Traffic Light System

  • With international travel opening up once more, we appreciate you may have questions regarding the UK Government’s new ‘traffic light’ system.

    A summary on what the requirements will be for each colour can be found below or on the gov.uk website – please always check requirements before travelling as these can change at short notice.

    Green List Destinations

  • You will not need to quarantine on return home to England
  • You will need to take a pre-departure test (rapid antigen or PCR) prior to your return flight home
  • You will also need to take a PCR test within two days of arriving back into England

  • Amber List Destinations

  • You will need to quarantine at home for 10 days on return home to England
  • You will need to take a pre-departure test (rapid antigen or PCR) prior to your return flight home
  • You will also need to take a PCR test on Day 2 & Day 8 after arriving back into England
  • You have the option of taking a PCR test on Day 5 as part of the Test to Release scheme; if your test comes back negative you can end your quarantine early

  • Red List Destinations

  • You will need to quarantine in a government appointed hotel for 10 days on return home to England; you will be liable to cover the costs of this quarantine
  • You will need to take a pre-departure test (rapid antigen or PCR) prior to your return flight home
  • You will also need to take a PCR test on Day 2 & Day 8 after arriving back into England

    You may also be required to provide proof of a negative PCR test on arrival to your chosen destination – please check this prior to travel with the travel expert you booked your holiday with.

    If you have any questions regarding an upcoming departure then please contact us via the contact details provided in your booking confirmation. If your departure date is within five days then you can also email us at salesoperations@bestattravel.co.uk with your booking reference number and departure date in the subject line.

  • If your booked destination is amber or red, we will be in touch to discuss your options, first contacting those customers due to depart most imminently.


    * Covid-19 restrictions are defined as follows:

  • Where travel to the destination would contravene the travel advice issued by the UK Government and FCDO
  • There are entry restrictions imposed by a country to UK residents where there is a legal obligation to quarantine (as opposed to self-isolation) for more than 3 days on arrival
  • Where there are visa suspensions meaning guests are denied entry to the destination
  • If there is a UK government and FCDO requirement to quarantine (as opposed to self-isolation) at home or in a managed quarantine hotel on return to the UK


    **our flexible booking options are applicable to holidays booked between 23 March 2020 & 31st October 20201 and are subject to the specific terms and conditions of your holiday, depending on the flexibility offered by individual hotel and airline suppliers. While we have worked hard to provide you with as much flexibility as possible, there will be some instances where there is less flexibility. Any non-flexible or non-refundable elements of your holiday will be confirmed to you at the time of booking by your personal travel expert.

  • Why choose Best At Travel?

    EXPERTISE

    We have first-hand knowledge of the destinations we sell. Travel is our passion.

    SERVICE

    We’re proud to have a high number of loyal customers and 98% of our customers consider our service to be excellent.

    VALUE

    We constantly negotiate exceptional hotel deals and exclusives for our customers.

    TRUST

    We are a privately owned family company with offices in the heart of London.

    Search our site

    Close