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Book With Confidence: Our Flexible Booking Promise

Here at Best at Travel we realise that during these uncertain times our customers require reassurance more than ever. With our new flexible booking promise you can book with confidence. Our close relationships with the airlines, resorts and other partners in the destinations we work with allow us to offer our customers a range of flexible booking options. Alongside our own revised booking terms we are pleased to offer a range of new flexible terms* including:

  • Ability to amend your holiday free of charge up to 21 days prior to departure
    1. The option to postpone your holiday to a later date**
    2. The opportunity to move your deposit to another holiday booking, including to a different destination
    3. If required we can offer the option to make a name change on your booking free of charge, where also permitted by your booked airline

  • Alternatively, if you are not in a position to confirm new travel dates, you can choose to cancel your holiday in return for a credit for all payments made towards a future booking
  • Delayed balance payments subject to airline ticketing deadlines and accommodation booking terms***
  • In the event your holiday is cancelled we will offer the option of a Refund Credit Note, re-booking or refund****
  • Terms & conditions vary depending on the specifics of your holiday – not all airlines are offering such flexibility. But when you book through our call centre you will be booking with a dedicated Travel Expert who will talk you through the options best suited to your requirements. Some of our partners are even allowing changes right up to the day of departure which we will be pleased to pass on to our customers.

    And when you book 12 weeks or more in advance of your departure date you can secure your holiday with a £99pp deposit, with the option of paying your remaining balance in as little or as many instalments as you wish.

    Finally, when booking with us you’ll be protected by our ABTA & ATOL bonding, ensuring your money is protected.

    Upcoming Departures

    If you have any questions regarding an upcoming departure then please contact us via the contact details provided in your booking confirmation. If your departure date is within five days then you can also email us at with your booking reference and departure date in the subject line.

    New Bookings

    We are taking new bookings for travel and are working closely with our airlines and resort partners around the world to ensure they’re implementing appropriate hygiene, safety and social distancing measures. We’re also monitoring the changing FCDO advice and you can find destination specific information about new entry requirements across our website.

    Our team of travel experts are also on hand to talk you through your travel options and advise on what you can expect when you travel to your chosen destination.

    *applicable to holidays booked between 23 March 2020 and 31st October 2021 where our Flexible Booking Promise has been confirmed at time of booking. Please note that in order to secure the best prices for your holiday we may offer non-flexible, non-refundable options which will be explained at the time of booking.

    **subject to availability & seasonal rate differences

    ***balances remain payable as per our standard terms and conditions. However in the event you wish to defer your balance payment due to illness or changing Government advice pertaining to your booked destination we ask that you contact us to discuss the option to defer your balance in line with airline and accommodation terms of booking.

    ****subject to the conditions imposed by suppliers. Any non-flexible or non-refundable elements of your holiday will be confirmed to you at the time of booking by your personal Travel Expert.

    Why choose Best At Travel?


    We have first-hand knowledge of the destinations we sell. Travel is our passion.


    We’re proud to have a high number of loyal customers and 98% of our customers consider our service to be excellent.


    We constantly negotiate exceptional hotel deals and exclusives for our customers.


    We are a privately owned family company with offices in the heart of London.

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